Terms and Conditions

Last Updated: 6th January 2024

Welcome to Surveya

Surveya Pty Ltd (trading as "Surveya"), located in Melbourne, Australia, provides a platform for creating and distributing surveys with the aid of AI technology. Our services enable users to manually or automatically generate surveys and derive specific result-based insights within reports. This document outlines the terms governing the use of our platform.

Acceptance of Terms

By accessing or using our services, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the Service.

User Responsibilities

Users are responsible for their conduct and all content they create, upload, post, send, receive, and store. Users must comply with all applicable laws and regulations. Prohibited content includes, but is not limited to, hate speech, discrimination, illegal activities, and infringement of intellectual property rights of others.

Intellectual Property Rights

All survey and respondent data generated by users on our platform are owned by the primary account holder for each client. Surveya retains the right to use this data in a non-identifiable manner for analytical and reporting purposes. Surveya does not claim ownership of the content you submit or make available on the service.

Privacy Policy

Your privacy is critically important to us. Please read our Privacy Policy to understand how we collect, use, and share your information.

Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

Changes to Terms

Surveya reserves the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Account Cancellation and Suspension

Accounts can be cancelled with a 7-day notice before the next billing cycle. No refunds are provided for unused portions of the service. Accounts may be suspended for non-payment or if they are found to violate these Terms. In case of account suspension due to non-payment, services will be reinstated upon payment of outstanding balances.

Limitation of Liability

Surveya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

Disclaimer

Our Service is provided "AS IS" and "AS AVAILABLE." Surveya disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of performance.

Contact Us

If you have any questions about these Terms, please contact us at support@surveya.co.